Making Sense of Address Resolution in DNS A Marketers Guide to Unraveling the Web
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Making Sense of Address Resolution in DNS: A Marketers Guide to Unraveling the Web

As a hotel marketer, you know how important it is to make sure your website quickly and reliably shows up on the web. To accomplish this critical task, you must understand address resolution as it relates to DNS (Domain Name System) – an essential link in ensuring customers can find your site when they search online. While address resolution might seem complicated at first glance, by breaking down each element of the process and arming yourself with knowledge about what makes the web tick, you will soon be able to master DNS for the ultimate management of your business’s online presence. You want your website to be easily accessible to potential customers and clients, which is why understanding the technical aspects of the web can be critical. One of these technical aspects is Address Resolution in DNS. In this blog post, get ready to unravel the mysteries behind DNS and demystify address resolution once and for all!

What Is A Domain Name System or DNS?

The Domain Name System (DNS) is a crucial component of the internet infrastructure that translates human-readable domain names into the numerical IP addresses that computers use to identify each other on the network. In essence, DNS serves as the internet’s “phone book” or directory, allowing users to access websites and services using familiar domain names like “” instead of having to remember complex IP addresses like “”

DNS operates using a hierarchical and distributed system of servers, each responsible for different levels of domain name resolution. Here’s a breakdown of how DNS works:

User Query: 

When you enter a URL (Uniform Resource Locator) or domain name into your web browser, your device sends a query to a DNS resolver. This could be provided by your Internet Service Provider (ISP), a third-party DNS service, or even directly configured on your device.

DNS Resolver: 

The DNS resolver is responsible for initiating the process of translating the domain name into an IP address. If the resolver has the IP address cached (stored) from a previous lookup, it can provide the answer immediately. If not, it needs to find the IP address through a series of steps.

Root Name Servers: 

If the resolver doesn’t have the IP address cached, it contacts the root name servers. These are a set of 13 authoritative servers that maintain information about the top-level domains (.com, .org, .net, etc.).

Top-Level Domain (TLD) Name Servers: 

The root name servers direct the resolver to the appropriate TLD name server based on the domain’s extension (e.g., .com). TLD name servers manage information about the specific top-level domains.

Authoritative Name Servers: 

The TLD name server directs the resolver to the authoritative name server for the requested domain. This server holds the most up-to-date information about the domain, including the IP address associated with it.

Resource Record: 

The authoritative name server provides the resolver with the IP address (A record) or other relevant information, such as mail server addresses (MX records) or name server addresses (NS records).

Response to User: 

The DNS resolver now has the IP address and returns it to your device. This allows your device to establish a connection to the appropriate web server hosting the requested website.


The resolver may cache the IP address for a certain period (controlled by the TTL or Time-to-Live value) to expedite future requests for the same domain.

Different Types of DNS Servers

There are several different types of DNS servers and services that play distinct roles within the Domain Name System. Here’s a breakdown of the main types:

Recursive DNS Resolver:

  • Function: This type of DNS resolver is responsible for handling DNS queries from end-users (such as your computer or smartphone) and resolving domain names into IP addresses.
  • Operation: It performs the entire DNS resolution process, from querying the root name servers to obtaining the final IP address. It caches the results to speed up future queries.
  • Importance: Recursive resolvers are crucial for everyday internet usage, as they are the first point of contact for users’ DNS queries.

Authoritative DNS Server:

  • Function: These servers hold the actual DNS records that map domain names to IP addresses or other relevant information. They are considered the source of truth for a domain’s DNS information.
  • Operation: When a recursive resolver queries an authoritative DNS server, it provides the most up-to-date IP address or other records associated with a domain.
  • Types: There are different types of authoritative DNS servers based on the specific type of DNS record they manage, such as A records (for IP addresses), MX records (for mail servers), and NS records (for name servers).

Root Name Servers:

  • Function: These are the highest level of DNS servers in the hierarchy. They provide information about top-level domains (TLDs) and direct queries to the appropriate TLD name servers.
  • Operation: Root name servers are maintained by different organizations around the world and play a critical role in the initial phase of DNS resolution.
  • Number: There are 13 sets of root name servers distributed globally.

Top-Level Domain (TLD) Name Servers:

  • Function: These servers handle the DNS records for top-level domains (like .com, .org, .net) and direct queries to authoritative name servers responsible for individual domain names within those TLDs.
  • Operation: When a root name server directs a query to a TLD name server, the TLD server responds with the IP address of the authoritative name server for the specific domain.

Secondary DNS Server:

  • Function: These servers provide redundancy and backup for authoritative DNS servers. They maintain a copy of the DNS records and synchronize updates from the primary (authoritative) server.
  • Operation: If the primary authoritative server goes down, the secondary server can continue to respond to DNS queries, helping to maintain the availability of the domain’s services.

Forwarding DNS Server:

  • Function: Also known as a caching-only DNS server, it’s used to improve DNS query performance. It forwards queries to other DNS servers and caches the results for future use.
  • Operation: Instead of performing the entire DNS resolution process, a forwarding DNS server relies on other DNS servers to provide the resolved IP addresses. It then caches these results, reducing the time needed for subsequent queries.

DNS Resolver with DNSSEC Validation:

  • Function: This type of resolver includes the ability to validate DNS Security Extensions (DNSSEC), which adds an extra layer of security by ensuring the integrity and authenticity of DNS records.
  • Operation: When querying DNS records, a DNS resolver with DNSSEC validation checks the digital signatures associated with DNS records to prevent tampering or DNS spoofing.

Understanding these different types of DNS servers and services is essential for managing and optimizing your online presence, ensuring security, and delivering a seamless user experience.

Prerequisite DNS

The prerequisites or foundational knowledge required to understand DNS (Domain Name System) effectively. Here’s a list of essential concepts and terms that can serve as prerequisites for delving into DNS:

  • Networking Basics:

  • Understanding of IP Addresses: Familiarity with IPv4 and IPv6 addressing, the difference between public and private IP addresses, and subnetting.
  • OSI Model: Awareness of the OSI (Open Systems Interconnection) model and its layers, especially layers 1 (Physical) to 4 (Transport).
  • Internet Fundamentals:
  • Web Browsing: Basic understanding of how web browsers work, including the role of URLs and hyperlinks.
  • HTTP and HTTPS: Knowledge of the Hypertext Transfer Protocol (HTTP) and its secure version (HTTPS) used for web communication.
  • Domain Names and URLs:
  • Domain Name Structure: Familiarity with the hierarchical structure of domain names, including top-level domains (TLDs), second-level domains, and subdomains.
  • URLs: Understanding how Uniform Resource Locators (URLs) are composed and how they incorporate domain names.
  • IP Addressing and Subnetting:
  • IP Address Types: Knowledge of public and private IP addresses, and their importance in routing traffic on the internet.
  • Subnetting: Understanding how IP addresses are divided into smaller subnetworks for efficient address allocation.
  • Networking Protocols:
  • DNS and UDP: Awareness of the DNS protocol and its reliance on User Datagram Protocol (UDP) for communication.
  • TCP/IP: Basic understanding of the TCP/IP protocol suite, including how it facilitates data exchange across networks.
  • Server and Client Concepts:
  • Servers and Clients: Understanding the roles of servers (which provide services or resources) and clients (which request those services) in a networked environment.
  • Caching and TTL:
  • Caching: Awareness of caching mechanisms, including how they improve performance by storing frequently accessed data temporarily.
  • TTL (Time-to-Live): Understanding the concept of TTL in DNS records, specifying how long a DNS record is considered valid before it needs to be refreshed.
  • Security Concepts:
  • DNS Security: Basic awareness of DNS-related security issues, such as DNS spoofing, DNS amplification attacks, and the concept of DNSSEC (DNS Security Extensions).
  • Command Line Basics:
  • Basic Command Line Usage: Familiarity with using command-line interfaces (e.g., Windows Command Prompt or Unix/Linux terminal) for basic networking tasks like pinging and nslookup.
  • Internet Infrastructure:
  • Internet Hierarchy: Understanding the hierarchical structure of the internet, including the roles of ISPs, root name servers, TLD name servers, and authoritative name servers.

Recursive Resolution

Recursive DNS resolution is a crucial process within the Domain Name System (DNS) that involves a DNS resolver retrieving the IP address associated with a domain name by iteratively querying various DNS servers. This process is often performed by the DNS resolver of your Internet Service Provider (ISP) or a third-party DNS resolver service like Google DNS or Cloudflare DNS.

Initial Query to Recursive Resolver: The user’s device sends a DNS query to a recursive DNS resolver. This resolver is responsible for handling DNS queries from end-users and facilitating the resolution process.

Root Name Servers: If the recursive resolver doesn’t have the IP address for the requested domain in its cache, it starts the resolution process by querying the root name servers. These servers provide information about the top-level domains (TLDs) like .com, .org, and so on.

TLD Name Servers: Based on the information received from the root name servers, the recursive resolver queries the TLD name servers. These servers handle the specific TLD (e.g., .com) and can direct the resolver to the authoritative name server for the next step.

Authoritative Name Server: The TLD name server provides the IP address of the authoritative name server for the requested domain. The authoritative name server is responsible for holding the most up-to-date DNS records for that domain.

Query to Authoritative Name Server: The recursive resolver sends a query to the authoritative name server, requesting the IP address associated with the domain name.

Response from Authoritative Name Server: The authoritative name server responds with the requested DNS information, including the IP address corresponding to the domain name.

Response to User: The recursive resolver now has the IP address and sends it back to the user’s device.

Caching: The recursive resolver caches the obtained DNS information. This cache helps expedite future queries for the same domain name, reducing the time needed to resolve the domain.

User Accesses the Website: With the IP address obtained, the user’s device can now establish a connection to the web server hosting the requested website, allowing them to access the web content.

Caching Mechanism

caching mechanism is a software or hardware system that stores frequently accessed data in a temporary location for quick retrieval. In computing, caching is an important feature of many web applications and databases, as it helps to reduce response time and improve performance by storing data that is likely to be requested multiple times. Caching systems can vary greatly in complexity, from simple memory-based systems to complex distributed solutions involving multiple servers.

This caching mechanism improves the speed and efficiency of the DNS resolution process by reducing the number of queries required to resolve a domain name.

The most common types of caching mechanisms include:

Browser Caching:

Local Browser Cache: Web browsers cache DNS records for websites users visit. This helps browsers quickly retrieve IP addresses when revisiting websites, reducing the need for repeated DNS resolutions.

Operating System Caching:

Operating System DNS Cache: Some operating systems maintain a local DNS cache to store recently resolved domain names. This provides a layer of caching before DNS queries are even sent to recursive resolvers.

Router Caching:

Router DNS Cache: In some cases, home routers or small networks have DNS caching capabilities. These devices store DNS records and provide faster responses to devices on the local network.

Proxy Server Caching:

DNS Proxy Cache: Some organizations use DNS proxy servers that cache DNS records on behalf of their internal clients. This reduces external DNS queries and can help manage traffic more efficiently.

Application-Level Caching:

Application-Level Caching: Some applications perform their own DNS caching. This is common in situations where applications need to make repeated DNS queries, and caching within the application can improve performance.

DNS caching can be a mix of positive and negative caching, with varying TTL values. It’s important to manage caching effectively to balance the benefits of reduced latency with the need for accurate and up-to-date DNS information. However, cache management should also consider security concerns to prevent malicious activities or outdated records from causing issues.

While caching greatly enhances DNS performance, administrators should also be aware of strategies to refresh cached records in a timely manner to ensure that users are accessing the most current and accurate DNS information.

Connect With Us

Upgrading your hotel technology can be a daunting task, but with Phonesuite Direct by your side, you can rest easy knowing that you’re in good hands. We have over 25 years of experience designing and implementing hotel solutions across the world. No matter what your needs are, we can help you create the perfect system for your property.

So if you’re ready to make the switch, or upgrade your existing system, don’t hesitate to reach out and connect with us. We’d be more than happy to assess your situation and give you a proposal outlining our proposed solution.

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