Learn About the Different Types of Hotel Technology
Decorative dot pattern

Learn About the Different Types of Hotel Technology (PMS, GDS, and OTA)

Learn About the Different Types of Hotel Technology Hotels are increasingly using technology to manage their properties and bookings. Property management software (PMS) is one of the most important tools a hotel can use. It helps with tasks such as managing reservations, check-in/check-out processes, accounting, and more. In this blog post, we will discuss the different types of hotel technology: PMS, GDS, and OTA. We will also look at the importance and benefits of each type of technology.

What Is a Hotel Property Management System (PMS)?

A hotel property management system (PMS) is a software application used by hotels to manage their operations. It helps with tasks such as managing reservations, check-in/check-out processes, accounting, and more. Generally speaking, PMS is the core of a hotel’s back-end operations.

Comparison of PMS and HMS

When comparing PMS and hotel management software (HMS), it is important to note that the two are actually quite different. Property management systems focus on managing reservations, check-ins, customer profiles, and more. On the other hand, hotel management software focuses on tasks such as budgeting, forecasting, and analysis.

Hotel Management Software (HMS) offers many more detailed features than a Property Management System. With an HMS, you’ll be able to optimize your hotel’s operations from one all-inclusive cloud platform—making it easier for guests to book and giving hotels the edge over competitors in service offerings. All of this adds up to increased revenue and better customer relationships when using software such as Preno, making it essential for any business looking to maximize its efficiency!

How Do PMS and Channel Manager Differ?

A PMS is used to manage back-end operations, while a channel manager helps hotels with marketing tasks such as managing their online distribution channels. Channel managers help hotels promote their rooms through different online travel agents (OTAs).

Having your hotel listed on multiple channels is great for reaching more guests, but it also brings the risk of double bookings. To prevent this and ensure seamless visibility across all websites, you’ll need a channel manager that can keep track of real-time availability updates to avoid any overlaps in bookings.

Are PMS and Point Of Sale (POS) the same thing?

No, a PMS and POS system is not the same. Property management systems help with back-end operations, while POS systems manage transactions such as guest billing, restaurant orders, and gift shop purchases.

Running a hotel is no small feat! To keep things running smoothly and ensure guests have the experience they’re looking for, it’s important to utilize two powerful pieces of software: property management systems (PMS) and point-of-sale (POS). PMS is like the brain behind your hospitality business – managing room inventory, notifying staff when rooms need attention or cleanings, etc. On the other hand, POS functions as a digital cash register; tracking accounts & transactions while also linking restaurant bookings with food service & accounting programs.

Do You Require Both a Customer Relationship Management (CRM) system and a PMS?

No, PMS and CRM systems are not the same. Property management systems help manage back-end operations, while customer relationship management software helps with marketing tasks such as managing customer relationships and collecting data on customers.

Just like other professional industries, hoteliers are finding success in managing customer relations through the use of CRM software. This powerful cloud-based management tool helps keep leads and client communication organized while automating messaging capabilities to ensure great service across all touchpoints. With the connection between their PMS (Property Management System) and data from their CRM, hotels can provide an enjoyable guest experience with every interaction – creating lasting relationships along the way!

What is the relationship between a PMS and an OTA?

OTAs act as intermediaries between hotels and customers. They help hotels promote their rooms and deals through their websites. Property management systems are used to manage back-end operations, such as managing reservations, check-in/check-out processes, accounting, and more.

OTAs have revolutionized the way people book hotels around the world. OTAs, which are online hotel ‘channels’ such as Booking.com, Trivago, and Expedia enable customers to comparison shop for rooms at different properties with ease of use! Hotels use PMS (Property Management Software) in order to manage reservations that flow through these almost omnipresent sites–enabling them to operate more efficiently and cost-effectively than ever before.

Is there support for both OTA and Channel Managers?

Channel managers help hotels manage their online distribution channels, while OTAs are used to promote and book rooms. OTAs do not directly support channel managers; however, they can be integrated with a channel manager to create a smoother experience for customers.

With the ever-increasing competition in hospitality, hotels have to get creative with their strategies. Utilizing as many OTAs (Online Travel Agents) is a popular approach—but it can be difficult to manage bookings through different portals. Luckily that’s where channel managers come into play! These central services connect all of an establishment’s online listings and simplify the management process for them so they can focus on providing great customer experiences without getting overwhelmed by tedious admin tasks.

Global Distribution System (GDS) vs. Channel Manager 

A channel manager is used to manage the availability and pricing of a hotel’s rooms on different online travel agents, while a GDS helps travel agencies search, book, and market travel services.

For corporate travelers, making all the necessary bookings for a trip can be overwhelming. Fortunately, global distribution systems (GDS) take the guesswork out by offering an integrated umbrella of services ranging from airline seats and hotel rooms to group tours and rental cars – simplifying multi-sector travel planning in one fell swoop. Hoteliers are able to tap into this market through GDS listing – even managing their inventory like any other online travel agency via Channel Manager software!

Are OTA and GDS the same thing?

No, OTAs and GDS are not the same. OTAs are used to promote and book rooms, while GDS is used by travel agents to search for and book flights, hotels, rental cars, and other services.

Global Distribution Systems (GDS) and Online Travel Agencies (OTAs) often come up in business conversations. Though they offer similar services, the main distinction is GDS are used by large companies to provide corporate travel solutions for a variety of scenarios such as sales trips or staff functions, whereas OTAs are primarily utilized directly by customers to book holidays quickly and easily.

Why It’s Important To Have Connections?

Connecting a hotel’s Property Management System (PMS), a Global Distribution System (GDS) and an Online Travel Agent (OTA) is essential for businesses to maximize their revenue. By doing this, hotels can access a larger customer base, as well as have more control over their pricing and availability. Also, connecting all three systems ensures that customers will receive accurate information about the hotel’s services from any channel they use.

In Conclusion!

Property Management Systems (PMS), Global Distribution Systems (GDS), and Online Travel Agents (OTA) are all essential components of running a successful hotel business. Property management systems are used to manage back-end operations, GDS helps travel agents search for and book flights and other services, while OTAs promote and book rooms. Connecting a PMS, GDS, and OTA is essential to ensure hotels can access a larger customer base and have more control over their pricing and availability.

For over 25 years, Phonesuite Direct has been paving the way in high-tech hospitality. We’ve helped numerous hotels across the world stay up to date with enlightened VoIP systems and tailored phone solutions so they can offer their guests only the best experiences. With us on board, you’ll have peace of mind knowing that whatever comes next for the travel industry—your hotel will be ready!

We bring a host of flexible innovative solutions to your hotel. Contact Us Now!


Dark blue background with regular semi-transparent dots overlaid in a squares on opposite corners.
Ready to learn more?

Let’s take the next step!