About Phonesuite Direct

Frank Melville, Chief Strategy Officer

Frank Melville is the Chief Strategy Officer and one of the founding members of Phonesuite Direct. Frank leads the corporate vision, with direct involvement in product innovation and is a trusted advisor to Phonesuite customers. Frank was born into the hotel industry, having lived behind the front desk of his parents’ 60-room boutique hotel in Colorado’s ski country. His passion for the hospitality industry and deep understanding of both telephony and hospitality drives Phonesuite’s success. More importantly, his dedication to building trust relationships with channel partners and end-users and his commitment to exceeding customer expectations has contributed to the reputation of excellence that Phonesuite has achieved.

Frank’s history in hotel communications technology began with the development of various mission-critical software solutions for hoteliers, including an early Property Management System (PMS) and a software-based hotel call accounting system. The success of the call accounting system, which he grew to over 700 hotel customers, resulted in the sale of this technology to TEL Electronics in 1990. Continuing his commitment to hotel technology solutions, Frank also developed other general business telephony applications, which were merged into Phonesuite. A graduate of Dartmouth College, Frank added electrical and computer engineering skills to his liberal arts education through graduate work at Dartmouth’s Thayer School of Engineering (BSEE) and at Case Western Reserve University (MSEE).

Justin Soler, Director, Operations

Justin Soler has over 9 years of experience in the Telecom and HSIA environment, with a focus in Field Engineering, Project Management, Logistics, and Procurement.

Justin began his career at Airwave Networks, a pioneer in the MDU and Student Housing Market. He started off as a Field Engineer while quickly working his way up the ladder and becoming heavily involved in supporting existing customers as an account manager with a team of 20+ field engineers, as well as managing active installations. As a project manager, Justin would travel to a majority of his installs to lead from the field and ensure customers received excellent communication and quality service.

With the Single Digits acquisition of Airwave Networks, Justin transitioned roles to the Logistics Manager in early 2018. Justin optimized the shipping process for the company before the end of Q1, saving Single Digits capital expenses. Justin’s scope quickly expanded and was offered management over procurement in October of 2018. Justin forged new vendor partnerships for the organization, and thus optimized their procurement process saving the company additional capital expenses which had a positive impact on project margins. Justin was frequently asked to rise above his station by assisting with high level installation, consult with MDU customers, participate in trade shows, and travel to offices overseas to train staff.