About Phonesuite Direct
As a leading hotel PBX system and communications provider for over 25 years, Phonesuite Direct remains 100% dedicated to the hotel industry. Our modern, flexible innovative hotel communication solutions offer hotels the choice between cloud-hosted and on-premise PBX platforms that support both VoIP and analog guest room phones utilizing the same feature-rich software for all installation types. Our SuiteSIP trunking solution offers significant cost savings over traditional T1/PRI services and is designed around the unique needs of hotels. We get you talking!
- Cost savings
- Future-Proof Solutions
What We Do
Phonesuite Direct is committed to getting people talking with our flexible innovative communications solutions. We are devoted to the hospitality industry and provide the best communications solutions tailored for hoteliers by hoteliers.
Why We Do It
We are customer-focused
We are selfless team players
We take ownership
We project a positive attitude
We take the initiative
We amplify our skillsets to have a greater impact.
Approved by All Major Brands
Frank Melville, Chairman & CEO
Frank Melville is the CEO & President and one of the founding members of Phonesuite Direct. Frank leads the corporate vision, with direct involvement in product innovation and is a trusted advisor to Phonesuite customers. Frank was born into the hotel industry, having lived behind the front desk of his parents’ 60-room boutique hotel in Colorado’s ski country. His passion for the hospitality industry and deep understanding of both telephony and hospitality drives Phonesuite’s success. More importantly, his dedication to building trust relationships with channel partners and end-users and his commitment to exceeding customer expectations has contributed to the reputation of excellence that Phonesuite has achieved.
Frank’s history in hotel communications technology began with the development of various mission-critical software solutions for hoteliers, including an early Property Management System (PMS) and a software-based hotel call accounting system. The success of the call accounting system, which he grew to over 700 hotel customers, resulted in the sale of this technology to TEL Electronics in 1990. Continuing his commitment to hotel technology solutions, Frank also developed other general business telephony applications, which were merged into Phonesuite. A graduate of Dartmouth College, Frank added electrical and computer engineering skills to his liberal arts education through graduate work at Dartmouth’s Thayer School of Engineering (BSEE) and at Case Western Reserve University (MSEE).
Scott Jamison, President & COO
Scott has over 20 years of technical, management, and business development experience in computer and broadband networking, telecom, and has an extensive background in Wi-Fi network engineering, planning, and deployment specifically as it relates to high-density and hospitality environments. He has successfully founded and operated several businesses and has served on multiple Boards of Directors throughout his career. Previously, Scott was employed by Single Digits, Inc., a leader in guest internet access solutions and software for the hospitality industry as Vice President of Brand Management and Corporate Accounts. Prior to his promotion to this role, Scott was the Vice President of Field Operations.
Prior to joining Single Digits, Scott was a co-founder and Vice President of Operations of Ze-Net Technologies, Inc. for 16 years, and was responsible for the design and development of the Local Area Network infrastructure used to support Ze-Net’s voice, data, and video (“triple play”) solutions as well as managing the installation, service, and support operations of that organization. Scott earned a Bachelor of Business Administration Degree from the University of North Texas and a Microsoft Certified Systems Engineer certification at Southern Methodist University SEAS. He holds certifications on Phonesuite’s Voiceware Express platform, multiple Mitel Communications Platforms as well as Ruckus WiSE Certifications and remains active at UNT as an advisor at the G. Brint Ryan College of Business.
Jamie Prestileo, Vice President, Sales & Marketing
Prestileo has 25 years of technical sales and marketing experience with a focus on enterprise-level and hospitality solutions and customer satisfaction. He joined Phonesuite Direct in 2020 as Director of Sales & Marketing and has been working with the sales team to revamp the company’s internal sales process, and refining its go-to-market strategy, product mix, and business models.
Lori McCoy, Vice President, Finance
Lori is a 30-year veteran in Finance and Accounting. She earned her Bachelor of Science degree at Denver Baptist Bible College in Broomfield, Colorado. She went on to develop her practical skills under the tutelage of several Finance and Accounting masters, in a variety of business environments including private, public, and governmental organizations. She has been with Phonesuite since 2015 and has been a valued member of the Phonesuite Executive Team since 2017. In her time away from work she enjoys playing pool, swimming, music, and attempting to improve her cornhole skills.
Justin Soler, Director, Operations
Justin Soler has over 9 years of experience in the Telecom and HSIA environment, with a focus in Field Engineering, Project Management, Logistics, and Procurement.
Justin began his career at Airwave Networks, a pioneer in the MDU and Student Housing Market. He started off as a Field Engineer while quickly working his way up the ladder and becoming heavily involved in supporting existing customers as an account manager with a team of 20+ field engineers, as well as managing active installations. As a project manager, Justin would travel to a majority of his installs to lead from the field and ensure customers received excellent communication and quality service.
With the Single Digits acquisition of Airwave Networks, Justin transitioned roles to the Logistics Manager in early 2018. Justin optimized the shipping process for the company before the end of Q1, saving Single Digits capital expenses. Justin’s scope quickly expanded and was offered management over procurement in October of 2018. Justin forged new vendor partnerships for the organization, and thus optimized their procurement process saving the company additional capital expenses which had a positive impact on project margins. Justin was frequently asked to rise above his station by assisting with high level installation, consult with MDU customers, participate in trade shows, and travel to offices overseas to train staff.
We bring a host of flexible innovative solutions to your hotel